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VICTOR C. KNIGHT INSURANCE

Coronavirus (COVID-19) Update – 26/03/2020

Victor C Knight Limited have now made the decision to close the Office until further official guidance is released.

However, in line with our update provided on the 18.03.2020 (below) we will continue to remain operational for our customers by remote access. We understand that this a worrying time for everyone and we want to assure you that we’re doing everything we can to have as many staff as possible operationally available to assist you and respond to your emails.

Please note, we will be unable to receive, deal with or send post that is usually managed and handled by Royal Mail. However, as we’re operating remotely you can still continue to email items and documents to the relevant departments (shown below)

We would like to thank for your continued support and understanding during these difficult times and we will continue to provide regular business updates on this page, as the need arises.

Coronavirus (COVID-19) Update – 18/03/2020

Unfortunately to reduce staff exposure to the Coronavirus, Victor C Knight Limited will, until further notice not be accepting visitors or clients to 300 Southbury Road, Enfield, Middlesex, EN1 1TS.

We would like to thank you for your understanding of this decision.

IMPORTANT

The Directors of Victor C Knight Limited have felt it necessary to provide advanced publication of our Business Continuity preparations in view of current events.

In the event that the business is forced to close at extremely short notice due to the risk of Coronavirus, details of this closure will be posted on our Website.

Our aim is to continue operating as many essential services / areas of the business as possible. We intend on doing this by having a number of staff operating offsite in Data Protection compliant conditions.

Whilst we look to keep disruptions to an absolute minimum we do anticipate there may be a reduction to the usual speed of service provided and it may become necessary to deal with requests on a priority basis.

However, all efforts have been made to ensure essential areas of customer service continue to operate as effectively as possible.

Claims Reporting

If you are a Policyholder reporting a new claim. Please phone our Claims Reporting Helpline on 0800 205 5514 (24 Hours)

All other enquires

Please send us an email and someone will contact you shortly:

info@victorcknight.co.uk

Compliance and Complaints

If your enquiry relates to a Compliance matter:

Please send us an email and someone will contact you shortly:

compliance@victorcknight.co.uk

If you would like to register a Complaint, please contact the relevant department who will register your complaint and try to resolve it. If they’re unable to provide a resolution the matter will be handled by our Complaints Department in accordance with our usual procedure.

General Post Enquiries

Due to the temporary closure of 300 Southbury Road, we’re unable to provide a timescale of when we will be able to receive and deal with postal items.

We envisage high volumes eventually being received. Once received we estimate it may take 10 Business Days to deal with your item.

You can of course also email us or use this form to make an enquiry.

Please don't hesitate to get in touch if you have any questions regarding any of our policies or need any help with your existing one.



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